Terms, privacy and cookies

This website belongs to the private practice of Dr Annemarié Naudé, a registered social worker, Imago therapist and coach working from Randburg, Johannesburg. In these terms, "we", "us" and "the practice" mean the practice, and "you" means anyone using this website.

By using the website, sending a booking request or submitting an enquiry, you agree to these terms. If anything here is unclear, please contact the practice before you use the site.

The information on this website is general. It explains the services offered and helps you decide whether therapy or coaching is right for you. It is not personal advice, a diagnosis or a treatment plan, and it does not replace a consultation with a registered professional.

• Nothing on this website creates a therapeutic or coaching relationship. That relationship begins only once an appointment has been confirmed.
• This website is not an emergency or crisis service.
• Details such as services, fees and availability may change without notice. The information is kept as accurate as possible, but it is not a guarantee.

If you or someone else is in immediate danger, call emergency services on 10111 or 10177, or go to your nearest emergency unit.

A booking made through this website is a request, not a confirmed appointment. The practice reviews each request and confirms it by email. A time is only held once you have received that confirmation.

• Requests are subject to availability and to the practice's opening hours.
• Sessions run for roughly 50 to 55 minutes, virtually or face-to-face in Randburg, in English or Afrikaans.
• If you need to change or cancel an appointment, please phone the practice on 083 777 3374 as soon as you can, so the time can be offered to someone else.
• Fees are discussed directly before your first session. No payments are taken through this website.

The practice handles personal information in line with the Protection of Personal Information Act, 2013 (POPIA). Privacy questions are handled by the practice's Information Officer.

What we collect

When you complete a booking or enquiry form, we collect what you provide: your name, email address, phone number, the service and session preferences you select, and any message you add. The website does not collect more than that.

How we use it

• To respond to your booking request or enquiry.
• To arrange, confirm and manage appointments, and to provide the service you asked for.
• To keep records of the services provided, as professional practice requires.
• We may also use your contact details to tell you about services, resources or practice news. You can ask us to stop at any time, and every marketing email includes a way to unsubscribe.

Health information

If you share personal circumstances or health details in the message field, this is treated as special personal information under POPIA. Please share only what you are comfortable sending by email, and keep the detail for your session. It is used only to respond to you and to prepare for your appointment.

Who we share it with

Your information is not sold or rented. It is shared only with the service providers that keep this website and its email running, who must keep it confidential, or where the law requires disclosure.

How long we keep it

Information is kept only for as long as it is needed for the purpose it was collected for, or for as long as professional and legal record-keeping requirements require.

Your rights

You may ask to see the personal information held about you, ask for it to be corrected or deleted, or object to it being used for marketing. Send a request through the contact page or phone the practice. If you are unhappy with how your information has been handled, you may complain to the Information Regulator (South Africa) at inforeg.org.za.

A cookie is a small file that a website saves in your browser. It helps a site remember things between pages, such as whether someone is signed in.

• Essential cookies: used only to keep the practice's private admin area working, for example to keep an administrator signed in. The public pages work without them.
• Analytics cookies: this site uses Google Analytics to see which pages visitors find useful and how they find the practice. It records page views, approximate location and device type, never your name, email address or phone number.
• No advertising cookies: no advertising, retargeting or social media tracking cookies are used, and personal information is never sold to anyone.

You can block or delete cookies in your browser settings at any time, and Google Analytics can be switched off with Google's opt-out browser add-on. Blocking the essential cookies will stop the admin area from working, but the rest of the site will still be usable.

The text, photographs, logo and design on this website belong to the practice or are used with permission. You are welcome to read pages, print them or share links for your own use, but please do not copy the content for commercial use without written permission.

This website may link to other sites, such as Google Maps or a video platform. Those sites have their own terms and privacy practices, and the practice is not responsible for their content or how they handle your information.

This website is provided as it is. Care is taken to keep it accurate and available, but it cannot be promised that it will always be free of errors or interruptions, and the practice is not liable for indirect loss that comes from using it.

Nothing in these terms limits any right you have under South African law, including the Consumer Protection Act, 2008, or removes liability that may not lawfully be excluded.

These terms may be updated from time to time, for example when services or the law change. The current version always appears on this page, with the date it was last updated.

These terms are governed by the laws of the Republic of South Africa, including POPIA and the Electronic Communications and Transactions Act, 2002.

Questions about these terms, your personal information or this website are welcome. Phone the practice on 083 777 3374 during working hours, or send a message through the contact page.